Shipping policy

Shipping & delivery

Last updated: 8 November 2026

Free shipping Australia-wide

Shipping is free on every order delivered within Australia.

International orders

  • Cables, grounding products, fuses, power supplies and isolation accessories can be ordered online for delivery to the United States, the European Union, the United Kingdom and New Zealand. International shipping is a flat A$55 per order by insured courier.
  • Loudspeakers, amplifiers, DACs and other source components, tonearms, racks and ex-demo items are not available at online checkout outside Australia. Please contact us with the item and destination and we will provide a freight quote and invoice.
  • Prices outside Australia are shown in your local currency, converted from our Australian dollar prices; you are charged in that currency at checkout.
  • Import duties, taxes (including VAT, GST or sales tax) and customs or brokerage charges in the destination country are not included in our prices or the shipping charge. They are payable by the buyer to the carrier or customs authority on delivery.
  • Goods exported from Australia may be invoiced without Australian GST where export rules allow; we will confirm this on your invoice.
  • All international sales are final — see our Returns & Refunds policy.

Dispatch and lead times

  • Items in stock in Melbourne are usually dispatched within a few business days. We will email you tracking details once your order ships.
  • Many products are ordered from the manufacturer after you order. We will confirm the expected lead time with you after your order is placed.
  • Pre-order items ship when the manufacturer releases them.

Large and heavy items

Loudspeakers, amplifiers, racks and other large items are delivered by arranged freight. We will contact you to agree a delivery date and confirm access (stairs, lifts, narrow entries). Delivery is to the ground floor or front door unless otherwise agreed. Installation and set-up in your room can be arranged — ask us.

Pick-up

You are welcome to collect your order from Melbourne by appointment. Please contact us to arrange a time.

Receiving your order

Please check your delivery when it arrives and contact us within 7 days if anything is damaged or missing. Keep all packaging until you have checked the item works correctly.