Terms of service

Last updated: 8 November 2026

These terms apply to your use of this website and to orders placed with Lux Audio ("we", "us"). By placing an order you agree to them. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

Prices and payment

Prices are set in Australian dollars and, for Australian customers, include GST. Customers in other markets see prices converted to their local currency and are charged in that currency.
Prices and availability may change without notice. If an item is listed at an incorrect price because of an obvious error, we may cancel the order and refund you in full, or offer you the item at the correct price.
Payment is taken when you place your order.

Orders

An order is accepted when we confirm it by email. We may decline or cancel an order (with a full refund) if an item is unavailable from the manufacturer, if we cannot verify payment, or for any other reasonable cause.
If you cancel an order after it has been placed, the refund will be the amount paid less a 15% restocking fee to cover payment-platform charges that are not returned to us on cancellation. This fee does not apply where we cancel the order or where the Australian Consumer Law entitles you to a full refund. See our Returns & Refunds policy.
Some products have order rules shown on the product page — for example, Kojo Clone1 plugs have a minimum order of 6 plugs, which may be mixed across up to 3 connector types.
Product images are for illustration. Finishes and colours may vary slightly from what you see on screen. Specifications are as published by the manufacturer and may change.

Ex-demo and pre-owned items

Ex-demo and pre-owned items are sold as described on the product page and are one only. See our Returns & Refunds policy.

International buyers

Selected small items can be ordered online for delivery to the United States, the European Union, the United Kingdom and New Zealand; all other orders for delivery outside Australia are arranged directly with us and invoiced separately. To the extent permitted by law, international sales are final with no refund, return, exchange or cancellation. The buyer is responsible for international freight, insurance, duties, taxes and compliance with import rules in the destination country, including mains voltage and plug standards.

Warranty

Products are covered by the manufacturer's warranty where one applies, in addition to your rights under the Australian Consumer Law. Warranty does not cover damage from misuse, accident, incorrect installation or use with an incorrect mains voltage, or normal wear of consumable parts such as valves (tubes), fuses and styli, except where the Australian Consumer Law provides otherwise.

Delivery and risk

Delivery is covered by our Shipping & Delivery policy. Risk in the goods passes to you on delivery or collection. Ownership passes once we have received payment in full.